# I was charged twice. What do I do?

URL: https://www.panoramr.com/about/faq/i-was-charged-twice
Keywords: charged twice, double charge, two payments, charged again, wrong charge, unexpected charge, refund a charge, billing problem
Last checked: 2026-10-29

First check what each payment was for. A plan and a Vault are paid separately, so a plan payment and a Vault payment on the same day are two different things. Your plan's payments are under **Payments** on **Plan & billing** (click your name or picture at the top right, then **My Account**); a Vault's payments are on its own page (**Dashboard** in the top bar, the **Vaults** tab, then **Open** on the Vault). Each payment has its date, what it was for and its invoice.

If the same thing was charged twice, write to us on the [Contact us](https://www.panoramr.com/contact) page from your account's email address, choose Billing Support as the subject, and say which payments. [Billing, invoices and plan changes](https://www.panoramr.com/help/billing-invoices-and-subscription-upgrades) has the rest.

More: [Invoices, billing history and your card](https://www.panoramr.com/help/billing-invoices-and-subscription-upgrades), [Vault hosting: what a Vault is and what it gives a tour](https://www.panoramr.com/help/vault-hosting)