# The person who made our account has left. Can we still get our tours?

URL: https://www.panoramr.com/about/faq/the-person-who-made-our-account-has-left
Keywords: colleague left, account owner left, staff member left, take over an account, organisation account, shared account, volunteer left, lost access to tours
Last checked: 2026-10-29

Yes, you can get them, most easily through the person who made the account, even after they have left. They can do it by:

- [changing the account's email address](https://www.panoramr.com/about/faq#how-do-i-change-my-email-address) to one your organisation keeps;
- [inviting you to each tour](https://www.panoramr.com/about/faq#how-do-i-invite-a-client) as an Admin;
- or [transferring each tour](https://www.panoramr.com/about/faq#can-i-transfer-a-tour-to-someone-else) to your own account.

If you cannot reach them, [contact us](https://www.panoramr.com/contact) with the account's email address and what shows the account is your organisation's, such as invoices in its name, and we will tell you what we can do. To avoid this next time, open an organisation's account with a shared work address rather than one person's.

More: [Transfer a tour to a collaborator's account](https://www.panoramr.com/help/transfer-a-tour), [Invite collaborators to a tour and set their role](https://www.panoramr.com/help/managing-team-access-and-project-roles), [What each tab of your account does](https://www.panoramr.com/help/account-tabs-explained)