# Every email Panoramr sends you, and when it is sent

URL: https://www.panoramr.com/help/emails-and-notifications-we-send
Category: Plans, billing and account
Keywords: emails from panoramr, welcome email, confirm email, password email, receipt email, notice email, no email received, spam folder, bell only
Last checked: 2026-11-02

Every email Panoramr sends about your account, tours, Vaults and reports, when each one is sent, and which notices only appear in the bell.

## The short answer

Panoramr emails you when something happens that you would want to know about or act on: confirming your address, choosing a password, a change to your account's security, an invitation, a Vault receipt or a notice about a Vault, and what became of a report. Likes, comments, new followers and most other news are only in the [bell](https://www.panoramr.com/help/notifications), never emailed. There is no setting in your account that turns these emails off or chooses between them.

## Account and security

| Email | When it is sent | Good to know |
|---|---|---|
| Confirm your email address | You sign up, or ask for another link | The subject begins `Welcome to Panoramr: confirm your email`. The link is good for 7 days. [Sign up and confirm your email](https://www.panoramr.com/help/sign-up-and-verify-email) |
| The welcome, with first steps | Once, when your address has been confirmed | Sent however you confirmed it |
| A link to choose a new password | You use Forgot password | The link is good for 60 minutes |
| Your password was changed | You reset it, or change it in your profile | It has a way to say it was not you |
| Your email address was changed | You change the address on your account | It goes to the old address and names the new one. If it was not you, it tells you to choose a new password, which signs everyone else out |
| Two-factor authentication turned on or off | You turn it on or off | If it was not you, choose a new password at once. [Set up two-factor authentication](https://www.panoramr.com/help/two-factor-authentication) |
| Your account was deleted | You delete it, or our team does | It goes to the address the account had. The account is kept closed for 30 days, and the mail says until when and how to ask for it back. [Delete your account](https://www.panoramr.com/help/delete-your-account) |
| Your account was restored | Our team restores a deleted account | It has a link to choose a new password, because whoever deleted the account may have known the old one. [Get your deleted account back](https://www.panoramr.com/help/get-your-deleted-account-back) |

## Tours and teams

| Email | When it is sent | To whom |
|---|---|---|
| An invitation to collaborate on a tour | The owner invites an address that has no account | The person invited. The link carries the invitation |
| An invitation to join an account's team | The owner, or a team member who may invite, invites an address as a team member ([Add team members to your account](https://www.panoramr.com/help/team-members-and-seats)) | The address invited, whether or not it has an account. The link opens a page that asks them to join; the invitation is open for 14 days |
| You now have access to a tour | The owner adds someone who has an account | The person added. There is also a line in the bell |
| A tour is offered to you | The owner offers you ownership ([Transfer a tour](https://www.panoramr.com/help/transfer-a-tour)) | The person offered, with a line in the bell |
| A tour handover | A tour is offered, taken, withdrawn, turned down, runs out or cannot be moved ([Hand a tour over to a client](https://www.panoramr.com/help/hand-a-tour-over-to-a-client)) | The creator, the client or both. A client may have no account yet |

## Vaults, plans and limits

| Email | When it is sent | To whom |
|---|---|---|
| The receipt for a Vault | A Vault is bought, extended, upgraded or renewed | The buyer. It has the price, the VAT and a link to Stripe's page for the payment |
| A notice about a Vault | It ends, renews, fails to be paid, has no tour, is cancelled and similar | The owner, and people who look after the tour and asked for it. [Vault hosting](https://www.panoramr.com/help/vault-hosting) |
| A tour left plan hosting | A tour no longer fits your plan's hosting and is private | The owner. Nothing is deleted |
| You are close to a limit | You pass 80% of a limit of your plan: uploads, plan hosting, Explore or the asset library | The account owner, once for each limit you cross; one email when several are crossed together. The mail says it is the only one while your usage stays where it is |

## Reports

| Email | When it is sent | To whom |
|---|---|---|
| We have your report | You report a tour, a picture, a post or a person | You. It has the reference, and a link only you can use to see what became of it |
| What we decided about your report | A person has decided | You |
| A decision about something of yours | A decision asks something of you or restricts what is yours | The owner. It says what and why, and has the link to ask for a second look |
| The result of a second look | A second look has been decided | The owner |

[Report a tour, a picture, a post or a person](https://www.panoramr.com/help/report-content) describes the form and what each side is told.

## What is only in the bell

These are never emailed: likes, comments and new followers; a tour of yours is ready after an upload; a download is ready; a tour or Panoramr of yours is picked for Explore; a brand you deleted that tours showed; and notices about a picture of yours, where the picture check is in use. [Notifications](https://www.panoramr.com/help/notifications) lists them all.

## Where they come from

Emails come from Panoramr's sender address and are answered through the [contact page](https://www.panoramr.com/contact), or at us through the [contact page](https://www.panoramr.com/contact). A mail is sent a moment after the event, not inside the page you were on, so a delay of a minute or two is normal.

## Troubleshooting

**The email did not arrive.** Wait a few minutes, then look in your spam or junk folder, and check the address on your account. For the confirmation email, ask for another link: [Sign up and confirm your email](https://www.panoramr.com/help/sign-up-and-verify-email) shows where.

**The link does not work.** A confirmation link is good for 7 days and a password link for 60 minutes. Ask for a new one.

**I got an email about my account that I did not expect.** If it is about a changed address, a changed password or two-factor authentication and it was not you, choose a new password at once with Forgot password: that signs every other session out. Then write to us through the [contact page](https://www.panoramr.com/contact).