Fix a problem

When an upload, a publish, an embed or a sign-in does not work, and what to do about it.

• Fix upload problems: refused files, limits and stuck importsWhat the upload panel and the server say when a file cannot be used, fails, goes over a plan limit or stays unfinished, and what to do about each message.Troubleshooting · 16 min read
• Why can't I publish my tour?Fix a tour that will not publish: a gray Save Settings button, no room in your plan or on Explore, email confirmation, a tour on hold, or a visitor's message.Troubleshooting · 8 min read
• My changes do not show for visitorsVisitors, Explore or an embed still show an old version of your tour: which edits refresh the page they get, and how to refresh it.Troubleshooting · 6 min read
• Fix embed problems: blank frame, theme, VR and sizeFix an embedded tour that shows a 403 page, Tour not published, an empty or black frame, the wrong theme or no headset VR, and check the address and size.Troubleshooting · 6 min read
• Fix sign-in problems: passwords, email links and codesFix a sign-in that fails: wrong password and lockouts, a confirmation email that is missing or expired, reset links, two-factor codes and Google sign-in.Troubleshooting · 6 min read