I think someone else has got into my account. What do I do?
Last checked 30 October 2026
Change your password now: that signs every other device out. Click your name or picture at the top right, then My Account, and on My profile fill in the card Update Password and click Save. Saving ends every other session and deletes every API token, and Panoramr emails you that the password was changed. If you cannot sign in, reset it instead: see I forgot my password.
Then:
- Check that the Email on My profile is still yours.
- Turn on two-factor sign-in, so a password alone is not enough: see How do I turn on two-factor sign-in?
- If tours were changed or something was bought, contact us from your account's email address.
Read more: Set up two-factor authentication, Fix sign-in problems: passwords, email links and codes, What each tab of your account does
More about privacy, safety and reporting
- Do I still own my photos and their copyright after I upload them?
- Do you have a DPA or a safeguarding policy for schools?
- Does a tour set cookies on my visitors?
- How do I report a tour, a picture or a person?
- How do I turn off two-factor sign-in?
- Someone made a tour of my home or business without asking. What can I do?
- What happens after I report something?
- Where is my data stored?
- Who can see my original photos?