How do I delete my account?
Last checked 22 October 2026
Click your name or picture at the top right (on a narrow screen, the menu button), then My Account, scroll the My profile page to the Delete Account card, click Delete Account, type your password and click Delete Account again. The account is closed at once: you are signed out and your tours, profile and posts go offline. It is kept for 30 days so that our team can restore it if you write to moc.rmaronap@tcatnoc (Get your deleted account back); then your tours, panoramas, library, posts and comments are deleted for good. If you signed up with Google, Facebook or Microsoft, choose a password under Update Password first. If you have a plan, a Vault that is still running or a card saved with us, a box lists them before you confirm: they stop renewing at once, end when the account is deleted for good, and nothing is refunded for the time left. You cannot delete while a tour is moving to or from your account. Delete your account says what to check first and what is kept.
Read more: Delete your account and what happens to your data, Get your deleted account back, Delete tours and panoramas, and get them back
More about plans, billing and account
- What is a Vault?
- Do I need a plan to buy a Vault?
- Should I use a Vault, my plan's hosting or free publishing?
- Can I buy a Vault before I have a tour?
- Which Vault size do I need?
- Can I pay for a Vault once or every year?
- How do I stop a Vault renewing?
- Can I make a Vault bigger?
- Can I make a Vault smaller and get money back?
- Can I charge my clients for hosting their tours?
- Can I choose my own profile address?
- Can I get my deleted account back?
- Can I pay by PayPal or bank transfer?
- Can I shorten a Vault I paid for?
- Does each tour get its own invoice?
- How do I change my email address?
- How do I change the card I pay with?
- How do I stop being asked for a code when I sign in?
- How do I turn on two-factor sign-in?
- How much does Panoramr cost, and what's the difference between Free, Pro and Agency?
- How much does a Vault cost?
- I paid for a Vault but I can't see it. Where is it?
- I was charged twice. What do I do?
- Is there a discount for charities, schools or nonprofits?
- Is there an affiliate or referral scheme?
- Is there an uptime guarantee?
- My card payment failed. Will my tours go private?
- Should I buy a Vault for each tour, or a Pro plan?
- The person who made our account has left. Can we still get our tours?
- What can I do on a Free account?
- What happens to my tours if I downgrade or cancel my plan?
- Can I get a refund?
- Does a Vault include the download of my tour?
- Do I pay VAT, and where is my invoice?
- How and when are refunds paid?
- What happens when a Vault ends?