Can I get a refund?

If your billing address is in the UK or the European Economic Area, you can cancel any payment for a Vault within 14 days and get all of it back, the VAT too if there was any. Open the Vault (click Dashboard in the top bar, then the Vaults tab, then Open on the Vault) and click Cancel and refund under Change your mind: it cancels your latest payment, while its 14 days last. Canceling your first payment ends the Vault at once, with no grace days: the tour stays online with Panoramr's branding (private if it does not fit free publishing, or if it was open only by its link or a password), and a canceled Vault cannot be renewed or changed, so you buy a new one. A buyer with a billing address elsewhere, and a payment with a VAT number on it (a business payment), has no such right. Only the person who paid, and who owns the Vault, is offered the button: if you paid for a Vault that went with a tour you handed over, write to us.

A payment for a plan has the same right on the same terms, but no button: write to us within the same days and say which payment it is. Ending a plan's subscription stops future payments and gives nothing back. A refund goes back to the card that paid: How and when are refunds paid? says how long it takes. Anything else is for the team to decide: contact us. Cancel a Vault and get your money back explains who has the right and what it does.