What happens to my tours if I downgrade or cancel my plan?
Last checked 29 October 2026
Nothing is deleted. Your tours, panoramas, hotspots and library all stay, even above the new plan's limits. When you cancel, the plan runs to the end of what you paid for, and then the account carries on as Free. The same happens if a renewal payment fails, until it is paid. A move to a lower price or to monthly billing starts when your plan renews, not at once.
What changes is hosting. Free hosts 0 panoramas, so tours in your plan's hosting leave it, the newest first. They stay online in their own design, and embeds keep working, but Panoramr's branding comes back. A tour that was public then counts toward free publishing (250 panoramas in 10 tours), the oldest first. One that does not fit becomes private, and you are told. A lower paid plan works the same way with its own hosting limit.
You cannot add panoramas while the account is over its limit. Downloading your own design is locked, and saving a new design needs a paid plan, but designs you saved stay. A Vault is not affected: it belongs to its tour and runs to its end date. What happens when a plan ends has the full list.
Read more: Upgrade, downgrade or cancel your plan, What you get on a Free account, Free publishing, plan hosting or a Vault: where your tour lives
More about plans, billing and account
- What is a Vault?
- Do I need a plan to buy a Vault?
- Should I use a Vault, my plan's hosting or free publishing?
- Can I buy a Vault before I have a tour?
- Which Vault size do I need?
- Can I pay for a Vault once or every year?
- How do I stop a Vault renewing?
- Can I make a Vault bigger?
- Can I make a Vault smaller and get money back?
- Can I charge my clients for hosting their tours?
- Can I choose my own profile address?
- Can I get my deleted account back?
- Can I pay by PayPal or bank transfer?
- Can I shorten a Vault I paid for?
- Does each tour get its own invoice?
- How do I change my email address?
- How do I change the card I pay with?
- How do I delete my account?
- How do I stop being asked for a code when I sign in?
- How do I turn on two-factor sign-in?
- How much does Panoramr cost, and what's the difference between Free, Pro and Agency?
- How much does a Vault cost?
- I paid for a Vault but I can't see it. Where is it?
- I was charged twice. What do I do?
- Is there a discount for charities, schools or nonprofits?
- Is there an affiliate or referral scheme?
- Is there an uptime guarantee?
- My card payment failed. Will my tours go private?
- Should I buy a Vault for each tour, or a Pro plan?
- The person who made our account has left. Can we still get our tours?
- What can I do on a Free account?
- Can I get a refund?
- Does a Vault include the download of my tour?
- Do I pay VAT, and where is my invoice?
- How and when are refunds paid?
- What happens when a Vault ends?