How do I stop a Vault renewing?
Last checked 22 October 2026
Open the Vault: click Dashboard in the top bar, then the Vaults tab, and click Open on the Vault. Under Change this Vault, find Renewing and click Stop renewing. The Vault runs to the end of the period you have paid for and then ends like any Vault. Until that day Keep renewing starts it again. The period that has begun is not paid back, but you may be able to cancel it within 14 days: see Can I get a refund?.
A Vault you paid for once does not renew, so it has no Renewing section. For a Vault that does renew, we mail you about 30 days and again about 7 days before each renewal, with a link to the Vault's page, where you can stop it.
Read more: Vault billing: pay once, or pay by the year, What happens when a Vault ends
More about plans, billing and account
- What is a Vault?
- Do I need a plan to buy a Vault?
- Should I use a Vault, my plan's hosting or free publishing?
- Can I buy a Vault before I have a tour?
- Which Vault size do I need?
- Can I pay for a Vault once or every year?
- Can I make a Vault bigger?
- Can I make a Vault smaller and get money back?
- Can I charge my clients for hosting their tours?
- Can I choose my own profile address?
- Can I get my deleted account back?
- Can I pay by PayPal or bank transfer?
- Can I shorten a Vault I paid for?
- Does each tour get its own invoice?
- How do I change my email address?
- How do I change the card I pay with?
- How do I delete my account?
- How do I stop being asked for a code when I sign in?
- How do I turn on two-factor sign-in?
- How much does Panoramr cost, and what's the difference between Free, Pro and Agency?
- How much does a Vault cost?
- I paid for a Vault but I can't see it. Where is it?
- I was charged twice. What do I do?
- Is there a discount for charities, schools or nonprofits?
- Is there an affiliate or referral scheme?
- Is there an uptime guarantee?
- My card payment failed. Will my tours go private?
- Should I buy a Vault for each tour, or a Pro plan?
- The person who made our account has left. Can we still get our tours?
- What can I do on a Free account?
- What happens to my tours if I downgrade or cancel my plan?
- Can I get a refund?
- Does a Vault include the download of my tour?
- Do I pay VAT, and where is my invoice?
- How and when are refunds paid?
- What happens when a Vault ends?