How and when are refunds paid?

A refund goes back to the card that paid, and a credit note is made for it in Stripe. It can take 5 to 10 business days to show on your statement; how long it takes is up to your bank. The VAT goes back in proportion. The Vault's page lists the payment under Payments with on its way back and the amount until Stripe reports the refund as done, and with paid back after.

If it still reads on its way back after a while, or the card has been closed, contact us with the date and the amount.