The person who made our account has left. Can we still get our tours?

Yes, you can get them, most easily through the person who made the account, even after they have left. They can do it by:

• changing the account's email address to one your organisation keeps;
• inviting you to each tour as an Admin;
• or transferring each tour to your own account.

If you cannot reach them, contact us with the account's email address and what shows the account is your organisation's, such as invoices in its name, and we will tell you what we can do. To avoid this next time, open an organisation's account with a shared work address rather than one person's.