What happens when a Vault ends?
Last checked 30 October 2026
Nothing is deleted. The tour stays online in its own design, with its embeds and its link, and visitors notice nothing for 7 days. After that Panoramr's branding comes back: the start screen and the patch over the tripod, in place of a logo of your own, which is kept and shown again when you renew. If the tour does not fit free publishing, it becomes private, and we tell you. Renew the Vault at any time and the branding goes at once: open it from the Vaults tab and, under Change this Vault, choose how long under How much longer? (it reads For how long? once the Vault has ended). A Vault you cancel within 14 days ends at once, with no grace days, and cannot be renewed: buy a new one (see Cancel a Vault and get your money back).
We mail you before the end, on the day, and when the branding returns. What happens when a Vault ends has the schedule.
Read more: What happens when a Vault ends, Make a Vault longer or bigger, Vault hosting: what a Vault is and what it gives a tour, Cancel a Vault and get your money back
More about plans, billing and account
- What is a Vault?
- Do I need a plan to buy a Vault?
- Should I use a Vault, my plan's hosting or free publishing?
- Can I buy a Vault before I have a tour?
- Which Vault size do I need?
- Can I pay for a Vault once or every year?
- How do I stop a Vault renewing?
- Can I make a Vault bigger?
- Can I make a Vault smaller and get money back?
- Can I charge my clients for hosting their tours?
- Can I choose my own profile address?
- Can I get my deleted account back?
- Can I pay by PayPal or bank transfer?
- Can I shorten a Vault I paid for?
- Does each tour get its own invoice?
- How do I change my email address?
- How do I change the card I pay with?
- How do I delete my account?
- How do I stop being asked for a code when I sign in?
- How do I turn on two-factor sign-in?
- How much does Panoramr cost, and what's the difference between Free, Pro and Agency?
- How much does a Vault cost?
- I paid for a Vault but I can't see it. Where is it?
- I was charged twice. What do I do?
- Is there a discount for charities, schools or nonprofits?
- Is there an affiliate or referral scheme?
- Is there an uptime guarantee?
- My card payment failed. Will my tours go private?
- Should I buy a Vault for each tour, or a Pro plan?
- The person who made our account has left. Can we still get our tours?
- What can I do on a Free account?
- What happens to my tours if I downgrade or cancel my plan?
- Can I get a refund?
- Does a Vault include the download of my tour?
- Do I pay VAT, and where is my invoice?
- How and when are refunds paid?